Shipping & Returns
all plants ,invertebrates ,snails and mussels will be posted via royal mail first class delivery from monday to thursday (dont post fridays or saturdays to avoid them being stuck in transit over the weekend ) they will arrive 1 to 2 days after postage ,most will be packed so that they will fit through the letterbox except for larger orders ,plants ,snails ,invertebrates and mussels will be a standered £4 postage charge regarless of of how much you buy.
all fish and amphibians will be posted via royal mail special delivery ( next day delivery ) and will arrive the next day between 9am and 4pm ,I will message you with your tracking number after postage ,fish and tadpoles are posted in breathable bags these bags allow the transfer of carbon dioxide out the walls of the bag and allows oxygen in ,meaning there is an unlimited oxygen during transit, and well packed in a sturdy box ,amphibians will be packed in breathable containers and wet moss to keep them moist during transit ,all fish amphibians and tadpoles will be a standard postage charge of £10.
Return & Exchange Policy
if for any reason you change your mind about a purchase or are dissatisfied with the item give us a message and we will resolve any issues you may have ,in the unlikely event they are dead on arrival or an item is damged ,email me or use the on site messenger and send me a picture of the dead or damaged item in its original unopened bag or container and I will send replacements.
we specialize in native aquatic species and have the knowledge and experience to get your pond inhabitants to you as fast and safely as possible and causing the least stress to the animal ,so you can buy with confidence.