Shipping & Returns
Shipping Policy
Amphibians
Delivery in Scotland ( mainland only ) -
Delivery by us can be arranged ( £10 - £40 depending on location)
Please message for details.
Delivery to England & Wales -
Delivery via specialist reptile courier- Standard price £70
As many amphibians as well as fish, plants, invertebrates and livefoods can be included in 1 shipping charge.
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​*Please note, the reptile courier fee is non- refundable once booked in.* ​
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Royal mail first class- standard £6 postage charge
Plants,invertebrates, snails & mussels- posted via royal mail first class delivery. Estimated arrival between 1-3 days after dispatch . Most will be packed so that they will fit through the letterbox except for larger orders.
Special delivery (Next day after dispatch between 9am-1pm) *All special deliveries require signature as proof of delivery so someone will have to be home to receive them*
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Tadpoles, Newt eggs/larvae £11.50 postage charge
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Fish- £14.99 postage charge.
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Any orders over £40 will also be dispatched special delivery at no extra cost.
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*If you have a preferred date for delivery, please leave a note on your order*
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Please note, shipping is from Monday- Thursday as we don't ship on Friday/weekends to avoid anything being stuck in transit.
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Tadpoles, fish and shrimp are posted in breathable bags which allow the transfer of carbon dioxide out the walls of the bag and allows oxygen in via osmosis. This means there is an unlimited oxygen supply during transit and they are well packed in a sturdy box. During times of warm weather dispatch may be delayed if there's a risk of the livestock perishing. If this is the case we will let you know and inform you of when to expect delivery when conditions are safe to post.
Return & Exchange Policy
If for any reason you change your mind about a purchase or are dissatisfied with the item, give us a message and we will do our best to resolve any issues you may have. In the unlikely event they are dead on arrival or an item is damaged, email us or use the on site messenger and send us a picture of the dead or damaged item in its original packaging on the day of delivery.
We specialize in native aquatic species and have the knowledge and experience to get your pond inhabitants to you as fast and safely as possible and causing the least stress to the animal, so you can buy with confidence.